Effective Date: February 2025
At K R Retail, we prioritize high-quality products and excellent customer service. Please read our No Refund, No Return Policy before making a purchase.
1. No Refund Policy
All sales are final. Once an order is confirmed and processed, we do not offer refunds under any circumstances, except in cases of:
- Wrong item delivered (must be reported within 24 hours of delivery).
- Damaged or defective product upon delivery (requires proof via photos).
2. No Returns Policy
We do not accept returns or exchanges unless:
- The item is incorrect or damaged due to our error.
- You contact us within 24 hours of receiving the item, providing necessary proof.
3. Order Cancellations
Once an order is placed, it cannot be canceled as processing begins immediately.
4. Defective or Wrong Items
If you receive a defective or incorrect product:
-
Contact us at wanjiru.waiganjo2@gmail.com or +254725130709 within 24 hours.
- Provide your order number, clear photos, and details of the issue.
- If eligible, we will provide a replacement or a store credit at our discretion.
5. Contact Us
For any concerns, reach us at:
📩 krretail01@gmail.com
📞 +254725130709
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